Frequently Asked Questions – OutdoorSwanddri.com
1. Products & Sizing
How do I choose the right size?
Each product page includes detailed size charts with measurements. For personalized advice, contact our customer team.
Are your wool products itchy?
Our premium wool blends are specially treated for comfort. Most customers find them soft against the skin.
2. Orders & Shipping
When will my order ship?
NZ orders ship within 1-2 business days. International orders typically process within 3 business days.
Do you ship worldwide?
Yes! We ship globally with rates calculated at checkout.
3. Returns & Care
What’s your return policy?
- 30-day returns for unworn items
- Original tags must be attached
- See our full Returns Policy for details
How should I care for my wool garment?
- Hand wash in cool water
- Use wool-specific detergent
- Lay flat to dry
- Avoid direct heat
4. Materials & Quality
Where are your products made?
Our iconic wool garments are proudly crafted in New Zealand since 1913.
How weatherproof are your jackets?
Our classic Swandri design provides excellent water resistance and wind protection.
5. Sustainability
Are your materials sustainable?
We prioritize natural, renewable fibers and ethical manufacturing processes.
For additional questions, visit OutdoorSwanddri.com/contact or use our live chat feature.